Terms and Conditions
Man with Van Highbury Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Highbury provides removal and associated services. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business requesting or paying for the services.
We, Us, Our means Man with Van Highbury as the provider of removal and related services.
Services means any removal, man and van, transport, loading, unloading, packing, or associated services we provide.
Goods means the items, belongings, furniture, equipment, or any other property which we are required to move, handle, store, transport, or dispose of.
Contract means the agreement between you and us for the provision of services, as set out in these Terms and Conditions and any written confirmation issued by us.
2. Scope of Services
We provide man and van and removal services for domestic and commercial clients, generally within Highbury and surrounding areas, and to and from other locations in the United Kingdom as agreed at the time of booking. The specific services provided to you, including date, time, vehicle size, number of operatives, and any additional services, will be stated in your booking confirmation.
Our obligation is to exercise reasonable care and skill in providing the services. We do not undertake work outside the agreed scope unless expressly confirmed by us and may charge additional fees for any extra work requested or required on the day.
3. Booking Process
3.1 Making a booking
You may request a quotation and make a booking by contacting us through our accepted communication channels. We may ask for details including collection and delivery addresses, property access information, inventory of goods, preferred dates and times, and any special requirements.
A booking is not confirmed until we have issued a written or clearly stated confirmation and you have accepted any deposit or payment terms specified. We reserve the right to decline any booking at our discretion.
3.2 Accuracy of information
You are responsible for ensuring the accuracy and completeness of all information provided at the time of booking, including addresses, parking arrangements, floor levels, lift access, and the nature and volume of the goods. Our quotation and service plan are based on the information you provide. If information is inaccurate or incomplete, we may adjust the price, amend the services, or, in serious cases, refuse to carry out the work and treat the booking as a cancellation by you.
3.3 Changes to booking
Any change to the date, time, locations, number of items, or service requirements must be requested as early as possible. We will try to accommodate changes but cannot guarantee availability. Changes may result in revised charges or additional fees. A significant change may be treated as a new booking and subject to the cancellation terms set out below.
4. Quotations and Prices
4.1 Quotations
Quotations are based on our current rates and the information you provide. Unless stated otherwise, a quotation will generally specify whether it is based on an hourly rate or a fixed price. Quotations are time-limited and may be withdrawn or amended by us at any time before acceptance.
4.2 What is included
Unless specifically stated, our quotations include the provision of a suitable vehicle, a driver, and the agreed number of operatives, together with fuel and basic equipment required to perform the move. They do not include packing materials, dismantling or reassembly of furniture, disconnecting or reconnecting appliances, or disposal of waste, unless expressly stated.
4.3 Extra charges
Additional charges may apply for, without limitation:
Delays outside our control, such as waiting for keys, restricted access, or inadequate parking arrangements.
Carrying items via stairs above the agreed floor level, or where there is no suitable lift.
Items that are excessively heavy, bulky, or require special handling or equipment.
Additional mileage, locations, or stops beyond those agreed in the booking.
Any services requested on the day that fall outside the original quotation.
5. Payments
5.1 Payment terms
We may require a deposit or full payment in advance as a condition of confirming your booking. Any such requirement will be communicated to you at the time of booking. For hourly-rate bookings, a minimum charge may apply. Final charges will be calculated according to the actual time taken, distance travelled, and services provided, subject to any minimum or fixed charges agreed.
5.2 Methods of payment
We will inform you of the accepted methods of payment. All payments must be made in accordance with the instructions we provide. For certain services, we may require cleared funds prior to commencing work.
5.3 Late or non-payment
If payment is not made on time, we may suspend or cancel the services and may refuse to load or unload goods until payment arrangements have been resolved. We reserve the right to charge interest on overdue amounts at the statutory rate, as well as reasonable costs incurred in recovering any unpaid sums.
6. Cancellations and Rescheduling
6.1 Cancellation by you
If you need to cancel your booking, you must notify us as soon as possible. The following will apply unless otherwise stated in writing:
If you cancel more than 72 hours before the scheduled start time, we may refund any deposit paid, less any reasonable administrative costs.
If you cancel within 72 hours but more than 24 hours before the scheduled start time, we may retain part or all of the deposit or charge a cancellation fee up to a reasonable proportion of the agreed price.
If you cancel within 24 hours of the scheduled start time, or fail to be present or provide access at the arranged time, we may charge up to the full agreed price.
6.2 Rescheduling by you
You may request to reschedule your booking subject to availability. If the request is made at short notice or if we have already incurred costs in relation to your booking, we may charge a rescheduling fee or treat the change as a cancellation and new booking.
6.3 Cancellation or alteration by us
We will use all reasonable endeavours to honour confirmed bookings. However, we may need to cancel or alter the services due to events beyond our reasonable control, such as severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, we will attempt to offer an alternative date or time. If we are unable to provide the services, our liability will be limited to a refund of any payments you have made for the affected booking, and we will not be responsible for any consequential or additional losses you may suffer.
7. Your Responsibilities
7.1 Preparation of goods and premises
You must ensure that all goods are properly packed, secured, and ready for transport, unless packing services have been agreed. Fragile or valuable items should be clearly marked and appropriately protected. It is your responsibility to ensure that furniture and appliances are dismantled where necessary, unless we have agreed to carry out this work.
7.2 Access and parking
You must ensure suitable access for our vehicle and operatives at both collection and delivery addresses. This includes arranging parking permits or authorisations where required, and ensuring driveways, hallways, and staircases are clear. Any fines or charges incurred due to inadequate parking arrangements or restrictions may be charged to you.
7.3 Attendance
You or an authorised representative must be present throughout the loading and unloading to direct our operatives and confirm which goods are to be moved. You are responsible for checking that nothing is left behind at the collection address and that the correct goods are delivered.
8. Excluded and Special Items
We do not carry, and you must not present for removal, any items that are illegal, dangerous, explosive, highly flammable, corrosive, perishable, or which may pose a risk to health, safety, or property. This includes, but is not limited to, prohibited substances, firearms or ammunition, gas cylinders, open paint tins, chemicals, and items infested with pests or damp.
We also do not accept responsibility for the transport of jewellery, cash, important documents, or high-value items such as fine art or antiques unless we have expressly agreed in writing and you have provided full details and valuations.
9. Waste and Rubbish Removal
9.1 Waste regulations
We comply with applicable waste and environmental regulations. We are not a general rubbish clearance company and will only remove waste or unwanted items where this has been expressly agreed as part of the services. Certain types of waste, including hazardous or controlled waste, cannot be removed by us.
9.2 Duty of care
If we agree to remove waste or unwanted items, you confirm that you have the right to dispose of those items and that they do not contain hazardous materials. We will dispose of such items only at authorised facilities or via licensed partners. We may charge additional fees for waste removal based on the type and volume of material.
10. Liability and Limitations
10.1 Our duty of care
We will take reasonable care in handling, loading, transporting, and unloading your goods. However, our liability is subject to the limitations set out in this section.
10.2 Exclusions of liability
We are not liable for loss or damage arising from:
Inadequate or improper packing by you or a third party.
Normal wear and tear, deterioration, or leakage of items that are inherently fragile or perishable.
Pre-existing defects, flaws, or instability in furniture or goods.
Damage caused by your instructions or by circumstances beyond our control, such as adverse weather, road conditions, or delays caused by third parties.
Loss of income, loss of profits, loss of opportunity, or any indirect or consequential loss, whether arising in contract, tort, or otherwise.
10.3 Limits on liability
Our total liability for loss of or damage to goods, whether caused by negligence or otherwise, will not exceed a reasonable cost of repair or replacement, subject to any specific limits we may communicate in writing at the time of booking. You should arrange adequate insurance cover for your goods during the move if the value exceeds any limit we agree.
10.4 Notification of loss or damage
You must inspect your goods as soon as reasonably practicable after delivery. Any loss or damage which may give rise to a claim must be reported to us in writing as soon as possible and in any event within a reasonable time after completion of the services. We may require evidence of the loss or damage and reasonable opportunity to inspect the items concerned.
11. Insurance
We maintain appropriate insurance for our business activities as required by law. This does not replace your own responsibility to insure your property and goods adequately. You are strongly advised to arrange your own insurance to cover the full replacement value of all goods being moved, including during loading, transit, and unloading.
12. Delays and Force Majeure
We are not responsible for delays or failure to perform the services where this is due to events or circumstances beyond our reasonable control. Such events may include, but are not limited to, severe weather, traffic incidents, road closures, public events, accidents, mechanical breakdowns, industrial action, or public emergencies.
Where a delay occurs, we will use reasonable efforts to complete the services as soon as reasonably possible, but we will not be liable for any resulting losses you may suffer, save for refunding any part of the service not provided where appropriate.
13. Complaints and Disputes
If you are dissatisfied with any aspect of our services, you should raise the issue with our representative as soon as possible so that we have an opportunity to address it on the day. If the matter is not resolved, you should submit a written complaint within a reasonable time after the service has been completed, including full details of the issue and any supporting information.
We will review your complaint and respond within a reasonable timeframe. Both parties agree to try to resolve any dispute amicably in the first instance. If a dispute cannot be resolved, either party may seek recourse through the courts as provided under the governing law clause below.
14. Data Protection and Privacy
We will collect and use your personal information only for the purposes of providing quotations, managing bookings, delivering the services, handling payments, and meeting our legal obligations. Your information will be kept secure and will not be sold to third parties. We may share necessary details with partners or subcontractors involved in providing the services, but only to the extent required.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with any written confirmation or agreed variations, constitute the entire agreement between you and us and supersede any prior communications or understandings relating to the services.
16.2 Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
16.3 No waiver
Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.4 Amendments
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. You are advised to review the Terms and Conditions periodically for any changes.
By proceeding with your booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
