Terms and Conditions for Man With Van Highbury
These Terms and Conditions set out the basis on which Man With Van Highbury provides removal, transport, collection, delivery, and related van services to customers within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. In these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider, and references to ???you??� and ???your??� mean the customer making the booking or receiving the service.
These terms apply to domestic and commercial bookings unless otherwise agreed in writing. They are intended to create a clear and fair framework for the service, including the booking process, payment obligations, cancellations, liability, waste handling, and the legal position governing the agreement. Any special arrangements must be confirmed in writing and will only apply if expressly accepted by us. If there is any conflict between these terms and a written quotation or order confirmation, the written confirmation will prevail to the extent of the inconsistency.
Man with van Highbury services are arranged on the basis of information provided by the customer. You must ensure that all details submitted during the booking process are accurate and complete, including the collection and delivery addresses, property access conditions, parking restrictions, item descriptions, and any other information relevant to the job. We rely on this information to plan the booking, allocate the correct vehicle and staffing, and calculate the price. If the information is incomplete or inaccurate, additional charges, delays, or service changes may apply.
The booking process begins when you request a quotation or confirm a service date. A quotation may be based on hourly rates, fixed pricing, or a combination of both, depending on the nature of the work. A quote is usually an estimate unless stated otherwise. The booking is only confirmed once we have accepted the order, received any required deposit, and issued a confirmation. We may refuse or decline a booking at our discretion where we are unable to provide the service safely, lawfully, or within reasonable operational limits.
Customers must provide all relevant details before confirmation, including any heavy items, fragile goods, restricted access, stair carries, lift availability, congestion charges, parking limitations, or special handling requirements. If the scope of work changes after confirmation, we reserve the right to revise the quote or service plan. Changes requested on the day of service may be accepted only if practicable and safe. We may also amend timings or staffing levels if required for operational reasons, provided we act reasonably.
By booking a van with man service in Highbury, you confirm that you are authorised to arrange the move or collection and that you have the right to dispose of or transport the goods concerned. You must be available, or ensure that an authorised representative is available, at the start of the job and at delivery if required. Failure to be present or to provide access may be treated as a customer delay or cancellation, and relevant charges may apply.
Prices are stated in pounds sterling and may be subject to VAT where applicable. Unless otherwise agreed, payment is due in full upon completion of the service or in accordance with the payment schedule stated in the confirmation. We may require a deposit or pre-authorisation at the time of booking, particularly for larger jobs, same-day requests, or services involving storage, disposal, or specialist handling. The balance must be paid using the methods accepted at the time of booking.
If payment is not made when due, we reserve the right to suspend the service, retain goods where lawful until payment is received, or recover outstanding sums by lawful means. You are responsible for all bank charges, failed payment fees, chargeback costs, and reasonable expenses incurred in recovering overdue amounts. Any discounts, promotional rates, or special offers are discretionary and may be withdrawn or amended at any time before confirmation.
Man With Van Highbury may charge additional amounts for waiting time, extra labour, long carries, difficult access, congestion, parking permits, tolls, ferry fees, storage, fuel surcharges, or any other costs that were not reasonably included in the original quote. Where possible, we will explain such charges before proceeding. If an unexpected issue arises during the job and immediate continuation would cause additional cost, we may pause the service until the customer agrees the revised terms.
Cancellations by the customer must be notified as early as possible. If you cancel more than 48 hours before the scheduled service, a full refund of any deposit may be offered, less any non-recoverable costs already incurred. If you cancel within 48 hours of the booking time, a cancellation fee may apply. If cancellation occurs on the day of service, or if we arrive and cannot complete the job because access is unavailable, the full or partial charge may still be payable depending on the circumstances.
We may cancel or postpone a booking where circumstances beyond our control make performance impracticable or unsafe, including severe weather, vehicle failure, road closures, staff unavailability, illness, or legal restrictions. In such cases, we will use reasonable efforts to offer an alternative time or date. We are not liable for indirect losses caused by a cancellation or delay that results from events outside our reasonable control, provided we take reasonable steps to minimise disruption.
If you request a short-notice change to the date, time, or scope of service, we will try to accommodate it, but cannot guarantee availability. Changes may affect pricing and may require a revised quotation. For man and van Highbury bookings involving several items, restricted access, or time-sensitive deliveries, last-minute changes are more likely to affect service feasibility. Any agreed change should be treated as part of the contract once accepted by both parties.
Liability is limited as set out in this section. We will exercise reasonable care and skill in providing the service, but we are not responsible for losses arising from inaccurate customer information, unsuitable packaging, faulty items, hidden defects, or the actions of third parties. You are responsible for ensuring that items are packed adequately for transit unless packing has been expressly included in the service. Fragile, valuable, antique, or sentimental items should be identified in advance, and additional precautions may be requested where appropriate.
We are not liable for loss or damage caused by events outside our reasonable control, including but not limited to fire, flood, theft by third parties, traffic incidents not caused by our negligence, acts of public authorities, or unforeseen access problems. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Where liability is established, our responsibility will generally be limited to the reasonable repair, replacement, or declared value of the affected item, subject to any applicable cap stated in the booking.
If you wish to rely on a special value, you must declare it before the service begins and obtain written confirmation. Claims for loss or damage must be notified promptly and, where possible, supported by evidence such as photographs, inventory details, and proof of value. We may require the damaged item to be inspected before any settlement is agreed. The customer must take reasonable steps to mitigate loss, including checking goods on delivery and raising concerns without undue delay. A failure to do so may affect any claim.
All waste handled as part of a service must comply with UK waste regulations. We do not remove, transport, or dispose of waste unless this has been clearly agreed in advance and is lawful. Customers must not present hazardous waste, clinical waste, asbestos, chemicals, paint, oils, gas cylinders, batteries, tyres, or other controlled materials unless we have expressly agreed and are legally permitted to handle them. If prohibited waste is discovered, we may refuse to collect it, charge for wasted attendance, or require the customer to arrange lawful removal.
You confirm that any waste or unwanted items presented for removal are lawfully owned by you or that you have authority to dispose of them. Where waste transfer documentation, duty of care records, or evidence of lawful disposal are required, you agree to provide the necessary information and cooperation. If we arrange disposal on your behalf, we may act as carrier, broker, or arranger only where permitted by law and only within the scope of the agreed service. The customer remains responsible for the accuracy of any description of waste provided before collection.
For mixed loads, the customer must separate any restricted or regulated waste in advance. We may refuse collections if the load contains items that could expose us to legal risk or regulatory breach. In addition, the customer should understand that fly-tipping, illegal dumping, and unlawful disposal are criminal offences. By requesting waste removal, you warrant that you are not asking us to commit any unlawful act. If we suspect an item or load may be illegal to transport or dispose of, we may stop the service immediately and report the matter where required by law.
The customer is responsible for ensuring safe and lawful access to the collection and delivery locations. This includes arranging parking permission where necessary, clearing pathways, securing pets, and advising us of any health and safety risks. We may refuse to lift, move, or carry any item that we reasonably believe is unsafe, unstable, excessively heavy, or likely to cause injury or damage. In such circumstances, the service may still be chargeable if time has been spent attending the job.
Man with van in Highbury services are provided on the basis that the customer will cooperate with loading and unloading where this is part of the agreed arrangement. Any assistance offered by us is subject to space, time, and safety considerations. We may use our judgment about stacking, securing, and transporting goods in the vehicle. If you request specific placement, routing, or handling instructions, you must make them clear before the job begins, and we will follow them where reasonably practicable and lawful.
If goods are left unattended, collected from a third party, or delivered to a location without a person present, the customer accepts the risk of loss unless we have agreed a specific method of handover in writing. We are entitled to rely on apparent authority where a person present at the address appears to be authorised to release or receive the goods. Delays caused by waiting for access, keys, approvals, signatures, or payment may attract additional charges.
We may subcontract some or all of the service to suitably qualified third parties. Where we do so, we remain responsible for ensuring that the service is delivered with reasonable care and skill, subject to the limitations in these terms. Any subcontractor used will be expected to follow applicable legal and safety requirements. The customer may not assign, transfer, or resell the booking without our written consent. We may assign our rights and obligations where reasonably necessary for business or operational reasons.
Personal data provided during the booking process will be handled in accordance with applicable data protection law and our privacy practices, to the extent relevant. We will use customer information to manage the booking, provide the service, process payment, and handle any post-service issues. We will keep records for as long as reasonably necessary for operational, legal, and accounting purposes. By booking, you acknowledge that communications may be made by telephone, email, or other agreed methods for service-related purposes.
Unless agreed otherwise, time is not of the essence for arrival estimates, and any estimated times are approximate. We will make reasonable efforts to arrive within the agreed window, but exact times cannot always be guaranteed due to traffic, weather, and operational conditions. If a delay occurs, we will act reasonably and keep the customer informed where practicable. A delay does not automatically entitle the customer to cancel or claim compensation unless the delay is unreasonable and caused by our breach.
Any notice or complaint should be made promptly and with sufficient detail to allow us to investigate. Complaints should describe the issue, identify the booking, and include any relevant evidence. We will review matters in good faith and aim to resolve disputes fairly. If any part of these terms is found unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right will operate as a waiver of that right.
These terms may be updated from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law. We recommend that customers review the terms before each new booking. If a court or competent authority determines that a provision is invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible, without affecting the rest of the agreement.
The headings in these Terms and Conditions are included for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where the context allows. Words such as ???including??� and ???includes??� are not limiting. These terms form the entire agreement between the parties in relation to the service, except for any written variation agreed by both sides.
The agreement between you and us is governed by the laws of England and Wales. Any dispute, claim, or issue arising out of or in connection with these terms, the booking, or the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise. This legal framework applies regardless of where the booking is made, provided the service is performed within the United Kingdom or in relation to UK-based obligations.
By proceeding with a booking for Man With Van Highbury, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of them, you should not proceed with the booking. These terms are intended to be clear, fair, and consistent with UK consumer and commercial law, and they are designed to protect both the customer and the service provider throughout the moving process.